Machine support
Something go wrong at the machine? Tell us what happened and we'll sort out a refund or replacement. Most reports get a reply within one business day.
Quick answers
- My item got stuck — can I get my money back?
- Yes. Send a report above with the amount charged and we'll refund or ship a replacement.
- How fast do refunds go through?
- Most refunds are issued within 1-3 business days back to the card you used.
- A slot is empty — what now?
- Report it and we'll restock on our next route. Restock alerts also help us prioritize busy machines.